General Terms
Following is a summary of the key terms of our tours:
Registration
You can register for our mountain bike holidays through our web-site, by e-mail, phone and fax. When registering additional participants, your contract applies to
all the participants you registered. By registering, you are offering us a binding travel contract. The contract is finalized through our confirmation.
Any additional arrangements or changes to the set contract must be made in writing.
Payment
A deposit in the amount of 20% of the total trip price is due at the finalization of the contract. With the deposit and the finalization of the contract, you will receive an
insurance notice protecting you from insolvency of the tour operator. The remainder of the payment is due 60 days before the start of the trip. After booking you
will receive a confirmation and most up-to-date information about the trip.
Services
The foundation upon which the trip is organized is the description of the services, which is available in the confirmation. Alterations that become necessary after
the finalization of the contract and that are made in good faith are permitted if they are not substantial, and do not change the overall character of the trip.
We assume no liability for information in the brochures of our partners or in our own brochure, even if we issued them.
Trip Cancellation
If the minimum number of participants required for a trip is not met, we reserve the right to cancel it. The decision about whether the trip will take place or not willbe made as early as possible, three weeks before the beginning of the trip at the latest. In case of trip cancellation, all payments you have made will be fully
refunded. There can be no additional claims made against us. As the tour operator, we have the right to cancel the tour if the trip is jeopardized, made difficult,
or impaired due to an act of God.
Cancellation and Changes in Reservations by Customers
You can withdraw from the travel contract up until the beginning of the trip. Your cancellation is valid when your written notification reaches us.
If you cancel before the 60th day before the start of the trip, we will refund the amount paid so far, minus a cancellation handling fee.
Our cancellation fees are:
- 60 days or more before the beginning of the trip: 10% of the trip price
- 59 – 31 days before the trip begins: 30% of the trip price
- 30 – 21 days before the trip begins: 50% of the trip price
- 20 – 11 days before the trip begins: 70% of the trip price
- 10 – 1 days before the trip begins: 90% of the trip price
Please note that 50£ handling fee per passenger will not be returned.
If you cancel on the day of the trip or if you do not appear for the start of the trip, we charge the full trip price. If you miss the start of the trip or are prevented from
traveling due to incomplete travel documents, this will be considered as a cancellation. Reservation changes are handled the same way as cancellations.
For changing your reservation, we will charge 50 € changing fee for changes made 28 days or more before the beginning of the trip. Any later changes
(if possible) will need to be handled as a cancellation and new registration. Cancellation and reservation change fees are due immediately.
Liability
We are liable within the scope of a merchant’s duty of care for diligent trip preparation, careful selection and supervision of participating agencies,
accuracy of service and activity descriptions, and standard provision of the services agreed upon.
